Frequently Asked Questions
We're so glad you're here! Below are answers to the most common questions we get about our gelato, events, and services. Still wondering about something? Reach out at lauren@butterfatgelato.com.
FLAVORS & DIETARY NEEDS
Do you offer dairy-free, vegan, or nut-free gelato/sorbetto options?
Yes! We offer dairy-free sorbettos and oat- or coconut milk–based gelati. Many flavors are naturally nut-free. Just let us know your dietary needs—we’re happy to accommodate.
Can I customize flavors for my event or dietary preferences?
Absolutely! All of our gelato is made from scratch in small batches. We love collaborating on custom flavors that reflect your theme, vibe, or dietary needs.
How do I know if my favorite flavor is available?
Our flavors change based on what’s in season. Subscribe to our Hotplate alerts or check our site’s “How to Order” page for current availability before you order.
CATERING & EVENTS
Can I book Butterfat Gelato for weddings or multi-day events?
Yes! We’ve catered weddings, festivals, and everything in between. Whether it's 10 or 1,000 guests, we’ll work with you to create something memorable.
Is there a minimum order for catering or drop-off services?
Yes. Our full-service gelato station or cart starts at $600. For drop-off cups or tubs, minimums depend on size and distance. Contact us and we’ll help you find the best fit.
How far in advance should I book catering?
For cart or station service, we recommend reaching out as soon as you know about your event. We tend to book 2–3 months ahead. For self-service options, we can often accommodate shorter timelines—just ask!
Can you accommodate last-minute time changes due to weather?
We try our best! Minor time adjustments can often be made depending on logistics and staff availability. We always recommend a covered or indoor setup for weather flexibility.
What is the service radius for delivery/catering?
We cater within 20 miles of our shop on Pittsburgh’s Northside. Delivery within this radius starts at $50. For longer distances, we charge $2 per mile beyond the 20-mile range.
ORDERING & PICKUP
Can I order larger quantities for DIY events?
Yes! We offer gallon tubs (128 oz.) for $75 each—perfect for floats, birthday cake accompaniment, or potlucks. Pickup will be available once our shop is open.
How should I store gelato after pickup?
Keep it frozen at 0°F. Let it sit for 5–10 minutes before scooping. For events, we recommend a cooler with dry ice or a chest freezer for best results.
Do you offer shipping?
We currently offer local pickup only. While we don’t ship yet, we’re exploring shipment options as we grow.
Will you offer tastings or private events at your shop?
Yes! Once we open our brick-and-mortar location on E. Ohio Street, we’ll host tastings and mini-events by appointment.
OUR SHOP
When will your shop open and where is it located?
Our first shop is under construction and will open soon at 404 East Ohio Street in Pittsburgh’s Northside. Follow us @butterfatpgh for updates!
Can I host an event at the shop?
Yes! We’ll be offering private tastings and small event rentals once we’re open. We can’t wait to scoop for you in person.
Still have questions? Reach out at lauren@butterfatgelato.com or send us a DM @butterfatpgh.