Frequently Asked Questions
We're so glad you're here! Below are answers to the most common questions we get about our gelato, events, and services. Still wondering about something? Reach out at lauren@butterfatgelato.com.
Shop Logisitics
Do you have indoor seating?
We currently do not have indoor seating, but you are welcome to stand inside and enjoy. Butterfat is perfect for grabbing a scoop and taking a walk around the Northside.
Are you wheelchair accessible?
Yes. Our shop is located on the first floor. If you have specific accessibility questions before visiting, please send us a message and we’re happy to help.
Gelato, Sorbetto & Flavors
What is gelato?
Gelato is denser, smoother, and served a little warmer than traditional American ice cream. It has less air whipped into it, which means the flavor comes through more clearly.
What is sorbetto?
Sorbetto is dairy-free and made without milk or cream. Ours is bright, refreshing, and full of flavor — not just the backup option.
Do your flavors change?
Yes. Our menu rotates often based on the season, ingredients, events, and whatever we’re excited to make. Some flavors come back regularly, and some disappear for a while.
How do I know what flavors are available today?
The best way to see current flavors is to check Instagram or stop into the shop. We’ll share flavor updates as often as we can, but small batches do sell out.
Do you offer dairy-free options?
Yes. We regularly offer dairy-free sorbetto.
Do you offer vegan options?
Many of our sorbetto flavors are vegan, depending on the recipe. Some flavors may include ingredients like honey, alcohol, or specialty mix-ins, so please ask if you need a fully vegan option.
Are you gluten-free?
Some flavors do not contain gluten by recipe, but Butterfat is not a gluten-free kitchen. We use ingredients like cookies, cake, cones, and other gluten-containing mix-ins in the shop.
Are you nut-free?
No. Butterfat is not a nut-free kitchen. We use nuts and nut-based ingredients in some flavors.
Do you handle allergens?
Yes. Our kitchen handles common allergens including milk, tree nuts, peanuts, wheat/gluten, eggs, soy, and other ingredients depending on the flavor. Please ask before ordering if you have an allergy. We’ll always be honest about what we can and cannot safely accommodate.
Ordering
Do you sell pints?
Yes, when available. Pint availability may change based on production, shop traffic, and events.
Do you ship?
Not right now. We’re focused on the Northside shop, local pickup, and Pittsburgh-area events.
How should I store gelato at home?
Keep it frozen. For the best texture, let it sit out for a few minutes before scooping. Gelato is most delicious when it has a minute to soften slightly.
How long does gelato last in the freezer?
It is best enjoyed within a few weeks. It will not necessarily “go bad” right away if kept frozen, but the texture and flavor are best when it’s fresh.
Catering & Events
Do you cater?
Yes. We cater weddings, birthdays, showers, corporate events, festivals, private parties, and community events across the Pittsburgh area.
What catering options do you offer?
We offer a full-service gelato cart, a smaller staffed gelato station, and self-serve options depending on your event size, setup, and style.
Which setup is right for my event?
The cart is best for weddings, larger celebrations, corporate events, and festivals. The station is great for smaller parties, showers, birthdays, and office events. Self-serve options work well for casual gatherings, cake pairings, and drop-off style events.
How much does catering cost?
Catering is quoted based on guest count, setup, location, service time, and event details. Send us your date, location, guest count, and what you’re planning, and we’ll recommend the best fit.
How far in advance should I book catering?
Earlier is better, especially for weddings, weekends, and summer events. Reach out as soon as you have a date and approximate guest count.
Can I choose the flavors for my event?
Yes, in most cases. We’ll help you choose flavors based on the season, guest count, and event style. Custom flavors may be available for larger events.
Can you do outdoor events?
Yes, but gelato needs a little care. We recommend shade or cover, level ground, and a weather backup plan. We’ll talk through the logistics before confirming.
What areas do you cater?
We cater in the Pittsburgh area, with availability depending on date, distance, guest count, and event logistics.
Do you require a deposit?
Yes. A deposit is required to reserve your date, with the remaining balance due before the event.
Gift Cards, Private Events & Other Questions
Do you offer gift cards?
Gift cards are coming soon.
Can I host a private event at Butterfat?
We may offer small private events, tastings, or special experiences once the shop is fully settled. Send us a note if you have something in mind.
Can you make a custom flavor?
Sometimes! Custom flavors are best for catering, weddings, private events, and larger orders. Tell us what you’re thinking and we’ll let you know what’s possible.
How do I contact you?
Email us at lauren@butterfatgelato.com or send a message through the contact form.
For the fastest flavor and shop updates, follow @butterfatpgh.

